Terms of service

Terms and Conditions of Use

 

The website https://www.plinc.cr is an online store for the PLINC brand, owned by CRC WOODCRAFT S.A., a company registered in the Republic of Costa Rica, with corporate identification number 3-101-722567, with its address at downtown Moravia, one hundred fifty meters north and seventy-five meters east of Banco de Costa Rica, San Vicente, Moravia, San José, Costa Rica, email address hola@plinc.cr and telephone number (506) 6100-20-21. For the purposes of this document, it shall be known as “PLINC”.

 

By using our website https://www.plinc.cr (hereinafter the “Site”) and/or using or accessing the information displayed on it and/or purchasing any product from our website, you acknowledge that you have reviewed and understood all the terms and conditions of use described in this document (hereinafter the “Terms and Conditions”), including, but not limited to, conditions of use, means of notification and liability disclaimer clauses; and you state that you agree to each of them.

 

You also undertake to follow the instructions for the proper use of the Site and, therefore, of the services offered on it. If you do not agree with these Terms and Conditions, please do not access or use the Site, its materials, its information and/or the services/products offered through it.

 

The Terms and Conditions may be modified at any time in the future. For this reason, use of the services of https://www.plinc.cr after such modifications have been made implies your acceptance of them. As a User, you are obligated to review and accept the Terms and Conditions each time you access and/or use PLINC's Services.

 

Clause One: The User

 

Any person of legal age (18 years) who places an order on the Site or signs up to receive information, who has the legal capacity to enter into contracts and states that they have read, understood and accepted the Terms and Conditions of Use, may use the services offered by PLINC through the Site and shall hereinafter be referred to as the “User”.

 

In order to provide the services mentioned in Clause Two, the User must provide certain information, which may include the information listed below, without prejudice to the possibility of requesting additional details: the User's full name, email address, telephone number and full address (hereinafter “User Information”).

 

The User must provide truthful and accurate information and ensure that the details provided are sufficient for the User to be identified and/or located. Any inaccuracy that prevents the User from being identified or located, as well as any false information provided, shall entitle PLINC not to complete a requested service and/or to discontinue providing services to the User, without any liability for PLINC.

 

Browsing our website is not conditional on prior registration by the User.

 

Clause Two: Services

 

The services offered by PLINC on its Site are as follows:

 

  1. Purchase of products and services: Through the Site, the User may purchase any of the products and services available in its online store. The Site provides clear, accurate and easily accessible information about the goods and services offered.
  2. Sending promotional information: The User may sign up to receive, free of charge, information by email about news, tips for use, store promotions and any other information considered relevant.

Clause Three: Price and Payment Method

 

3.1 Prices: The Site clearly states the price of each of the goods and, if the User wishes to make a purchase, this price will be presented together with additional costs, such as taxes and transportation expenses. Before the transaction is confirmed, this information will be presented with an appropriate breakdown, clearly stating the total amount of the transaction. By confirming their order, the User acknowledges having checked the prices and additional costs of their order. For international shipments, the User accepts that the authorities of the receiving country may charge additional fees, such as customs duties and local taxes, which are not included in the total amount charged by PLINC.

 

3.2 Currency: The User understands and accepts that the prices of the goods offered are stated and charged in Costa Rican colones. Domestic shipping costs are set in Costa Rican colones, while international shipments are charged in U.S. dollars.

 

3.3 Payment method: The User may pay for online purchases by credit or debit card, bank transfer or SINPE Móvil. Payment must be credited before the product is dispatched. The User undertakes not to initiate chargebacks on the card. Upon completing the online purchase process, the User will always receive a confirmation at their registered email address.

 

3.4 Verification of details: The User shall be responsible for checking all the details of the purchase they wish to make in order to avoid errors, correctly entering all required information, and understanding and accepting the terms and conditions of purchase.

 

3.5 Failures in the banking institution's system: PLINC shall not be responsible for problems arising from failures in the system of the banking institution through which payment is to be made. In such cases, the User must contact their service provider to correct the problem and complete the purchase in question.

 

Clause Four: Confirmation and Formation of the Contract

 

4.1 Confirmation process: Before the purchase is confirmed, PLINC will present the User with a summary of their transaction, including the list of goods concerned, the expected delivery time, the price, any additional costs and the total amount of the transaction. The User may verify all the information, modify its contents and decide whether to proceed with or abandon the transaction.

 

4.2 Formation of the contract: The sales contract entered into through the Site shall be formed from the moment the User's acceptance of the transaction is received. Once the contract has been formed, PLINC will send the User a complete, accurate and durable record of the transaction.

 

Clause Five: Shipping

 

5.1 Domestic shipments: For domestic shipments, PLINC uses the services of Moovin. If delivery is within the Greater Metropolitan Area (GAM), the shipping cost will be 2.500 colones; if delivery is outside the GAM, the cost will be 3.500 colones.

The delivery time within the Greater Metropolitan Area (GAM) will be 1 to 3 business days from the shipping date, while the delivery time outside the GAM will be 2 to 8 business days, depending on the area.

5.2 Shipping confirmation: Shipments are arranged before 11:00 a.m. on Mondays and Thursdays. Once the order is ready, PLINC will send the user an email with the corresponding tracking number and estimated delivery time.

The package will be delivered within the applicable period, counted from the next business-day shipping date, either Monday or Thursday, as applicable.

Clause Six: Right of Withdrawal (Conditions, Time Limit and Procedures)

 

Within 8 business days after the sale has been concluded, the User may rescind the contract without liability. To do so, the User must write to devoluciones@plinc.cr with the following information:

  • Full name and email address
  • Order number
  • Identification of the item they do not want

If the User has already received the purchased product, they must state this in the email and return it unused and in the same condition in which it was delivered, including packaging and accessories. The goods must be returned, at the User's expense, to the following address: In central Moravia, one hundred and fifty meters north and seventy-five meters east of Banco de Costa Rica, San Vicente, Moravia, San José, Costa Rica.

PLINC shall have a maximum of 8 calendar days to refund all amounts received. The refund will be made using the same method used for payment. This period begins on the day following receipt of the notice of rescission, unless the User already has the product in their possession, in which case it will begin on the day following its return.

If the User personally receives the goods after giving notice of rescission, the exercise of the right of withdrawal shall be deemed not to have taken place and the transaction shall be presumed definitively ratified.

Once the period for exercising the right of withdrawal has expired, PLINC will not accept any other returns or issue refunds except in cases covered by the warranty described in the following clause.

 

Clause Seven: After-Sales Assistance, Handling of Claims and Warranty Service

 

7.1 Contact: For after-sales assistance or to submit complaints or claims, the User may write to garantias@plinc.cr.

 

7.2 Response time: PLINC will endeavor to respond as quickly as possible, but shall legally have a maximum of 10 business days to respond to claims.

 

7.3 Warranty: All products offered for sale on this Site shall have a warranty of 30 business days from delivery of the goods. This warranty covers manufacturing defects and shall not apply in the event of misuse of the product. As these are wooden products, they may vary slightly in appearance, which we consider part of their character and personality; therefore, we do not consider these variations to be defects. To make a warranty claim, the User must write to the email address indicated in section 7.1 and return the goods with all their accessories to PLINC at the following address: In central Moravia, one hundred and fifty meters north and seventy-five meters east of Banco de Costa Rica, San Vicente, Moravia, San José, Costa Rica. The User shall bear all transportation or shipping costs for this return. PLINC recommends using a shipping method with a tracking number so that the status of the return can be checked. Once the goods have been received, PLINC will assess their condition and the causes of the damage and inform the User of the results. If the warranty applies, the User shall be entitled to (i) a refund of the price, (ii) an exchange for other goods or (iii) free repair of the goods. If the goods are replaced, the warranty shall be deemed renewed for a further period of 30 business days.

 

7.4 Refund: Once the product has been received and inspected, PLINC will send the User an email notifying them whether their request has been approved or rejected. If approved, a credit will be applied to their credit card or original payment method. However, the User must bear in mind that the bank may take time to process refunds, which is beyond PLINC's control; therefore, if the User has not received their refund, they are advised to contact the credit card issuer.

 

7.5 Repair of goods: If the User requests repair of goods during the warranty period, the repair will be carried out within a maximum of 30 calendar days. Shipping time is not included in that period, as it will depend on the destination specified by the User for receiving the product. Shipping costs for the repaired goods will be covered by PLINC.

 

7.6 Other exchanges: The User may also request an exchange within the same period of 30 business days if they are not satisfied with the product or if they received it as a gift and already have the same item. In these cases, the User must return the unused goods to the address indicated in section 7.3 and cover the costs of the new shipment. No other exchanges or returns will be made except those expressly described in the preceding clauses.

 

Clause Eight: Consent to Data Storage and Use of Information

 

The User freely and expressly consents to PLINC accessing and storing their full name, exact address, email address and any other information requested when placing their order.

 

Unless specifically stated otherwise, all the information we request during the purchase process is mandatory. Any omission or inaccuracy in that information could make it impossible for us to provide the requested Services and/or address the User's requests.

 

The User gives their express consent for PLINC to use their information to invite them to subscribe to our newsletters to receive, free of charge, information by email about news, tips for use, store promotions and any other information considered relevant. The User gives their express consent for PLINC to use their information to send notifications of changes to the Terms and Conditions, electronic invoices, order confirmations and any other information or formal notice that PLINC needs to communicate to the User. These communications may be made by email, SMS or any other means of communication.

 

At any time, the User may exercise their rights of access, rectification, cancellation and objection, and may revoke their consent to the commercial processing of their information, by sending an email to that effect to privacidad@plinc.cr.

 

For more details, see the full Privacy Policy here.

 

Clause Nine: Use of Cookies

 

The Site uses cookies. A cookie is a text file stored in your browser when you visit almost any web page. This enables the website to remember your visit when you return to that page, so that it can adapt its content to your profile and needs. Our cookies are used to analyze how you interact with our website in order to optimize our services and improve your experience. For more information about the cookies we use, see the cookies section of the Privacy Policy here.

 

Clause Ten: Browsing Without Registration

 

People may visit the Site without providing personal information. In such cases, the website's servers will collect the IP address of the person's computer, but not their email address or any other personal information. This information is aggregated to measure the number of visits, the average time spent on the website, the pages visited and other metrics. PLINC uses this information to optimize the services it offers and improve Users' experience on our website.

 

Clause Eleven: Intellectual Property

 

The intellectual property rights to the contents of the website https://www.plinc.cr, including but not limited to its graphic design, ideas, products, the distinctive signs displayed (trademarks and trade names), the underlying computer programs and/or software (including source code), and the various elements that make up the website (texts, graphics, photographs, videos, etc.), belong solely and exclusively to PLINC.

 

The User's use of this website in no way implies any assignment of intellectual and/or industrial property rights to the website, its contents and/or PLINC's distinctive signs. Accordingly, the User is expressly prohibited from reproducing, transforming, distributing, communicating to the public, making available, extracting and/or reusing the website, its contents and/or PLINC's distinctive signs.

 

The User may post reviews of the products they have purchased. If a User posts content or material, the User would be granting PLINC a non-exclusive, free-of-charge and royalty-free, perpetual and irrevocable authorization and/or license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content worldwide and in any medium, whether tangible or intangible. The User also grants PLINC the right to use the name, image and/or any content the User sends, uploads or posts in connection with the products they have purchased. The User represents and warrants that they own or have the necessary rights to the content they post, that use of the content supplied by the User does not infringe any third party's intellectual property rights, and that it will not cause harm to any person or entity. The User hereby assigns any rights to their image and/or voice appearing in the content they post. The User also states that they release PLINC from all liability relating to the content they post. PLINC reserves the right to monitor and edit or remove any activity or content posted by the User at its sole discretion. PLINC is not responsible and assumes no liability for any content posted by the User or any third party.

 

Clause Twelve: Liability in Relation to Use of the Services

 

Every User accepts responsibility for any activity carried out through PLINC's website that is illegal or not permitted under these Terms and Conditions.

 

The User releases PLINC from all liability for damages or losses resulting from the User's misuse or improper use of the Site. PLINC also reserves the right to reject a purchase at its sole discretion, particularly if it suspects any irregular activity or use of the Site for purposes other than those set out herein.

 

PLINC may terminate or restrict the User's access to the services if any misuse of the Site and/or the services offered on it is detected. Misuse includes, but is not limited to, the following:

 

  1. Using the Site for any purpose other than those authorized under these Terms and Conditions.
  2. Providing false or inaccurate information.
  3. Using automated mechanisms or tools or similar technology intended to extract, obtain or collect, directly or indirectly, any information contained on the Site.
  4. Any attempt to modify, adapt, translate or convert the Site's formats or computer programs or its contents.
  5. Using HTML code made available to a third party.
  6. Copying, imitating, replicating for use on mirror servers, reproducing, distributing, publishing, downloading, displaying or transmitting any content from the Site (including trademarks) in any form or by any means; this restriction includes, but is not limited to, electronic, mechanical, photocopying, recording or any other means.
  7. Accessing data not intended for the User or logging into a server or account to which the User does not have authorized access.
  8. Attempting to interfere with service to any other User, host or network, including, without limitation, by sending viruses to the Site, overloading, flooding, spamming, mail bombing or causing crashes.
  9. Sending unsolicited email, including promotions and/or advertising for products or services.
  10. Forging any TCP/IP header or any part of the header information in any email or newsgroup.
  11. Attempting or carrying out fraudulent activities, including, but not limited to, identity falsification.

 

Clause Thirteen: Links to Other Pages

 

PLINC may occasionally post links to other websites on the Site. The User expressly accepts that PLINC is not responsible for the contents of those links or for the truthfulness or accuracy of the information contained in them.

 

The User and, in general, any individual or legal entity wishing to establish a link from their website to https://www.plinc.cr must obtain PLINC's prior written authorization. The establishment of such a link shall in no case imply the existence of any relationship between PLINC and the owner or holder of the website on which it is established, or PLINC's acceptance of or responsibility for that website's contents or services.

 

Clause Fourteen: Release from Liability

 

The User acknowledges and accepts that use of the Site is at all times entirely at their own risk and responsibility. PLINC shall not be responsible for any misuse of its website: https://www.plinc.cr.

 

PLINC shall not be responsible for damages or losses of any kind caused to the User's electronic equipment (computer, telephone, tablet or other devices) by viruses, worms or any other harmful elements. The User acknowledges that use of the Internet involves assuming the risk that their computer equipment may be affected by the aforementioned elements. Accordingly, it is in all cases the User's responsibility to have appropriate tools available for detecting and removing harmful computer programs that may pose a risk to their computer equipment.

 

PLINC shall have no liability for failure to perform its obligations in the event of force majeure, a fortuitous event, or the entry into force of government legislation, regulations or restrictions of any other kind that prevent it from performing its obligations.

 

Clause Fifteen: General Matters

 

16.1 Titles or headings: The titles used to head each clause of this document are provided to make it easier to read and must not be considered part of its text for the purposes of its enforcement or interpretation.

 

16.2 Invalidity: If any provision of this document is declared null or voidable by a judicial or arbitral authority, it shall be deemed unwritten, but the legality and validity of the remainder of the Terms and Conditions shall not be affected or limited by that omission.

 

16.3 Applicable law: Use of this website shall be governed by and interpreted in accordance with Costa Rican law. Any conflict, controversy or difference that may relate to or arise from the relationship between PLINC and the User or any third party using the website https://www.plinc.cr shall be resolved by the Courts of Justice of the Republic of Costa Rica.

 

Any questions or inquiries about the scope and interpretation of these Terms and Conditions may be addressed by email to: terminosycondiciones@plinc.cr, and the response to such inquiries shall not constitute a total or partial amendment of this document or a waiver of compliance with it.