Refund policy

After-sales support, complaints and warranty service

Contact: For after-sales support or to submit a complaint or claim, the User may write to garantias@plinc.cr.

Response time: PLINC will aim to respond as promptly as possible but will legally have a maximum of 10 business days to respond to claims.

Warranty: All products offered for sale on this Site have a warranty of 30 business days from delivery. This warranty covers manufacturing defects and does not apply to misuse. As these products are made of wood, their appearance may vary slightly. We consider these variations part of their character and personality, rather than defects. To claim under the warranty, the User must write to the email address in the “Contact” section and return the product with all its accessories to PLINC at the following address: In downtown Moravia, one hundred fifty meters north and seventy-five meters east of Banco de Costa Rica, San Vicente, Moravia, San José, Costa Rica. The User will bear all transport or shipping costs for this return. PLINC recommends using a shipping method with a tracking number to check the return's status. Upon receipt, PLINC will assess the product's condition and the causes of the damage and inform the User of the findings. If the warranty applies, the User will be entitled to (i) a refund of the price, (ii) an exchange for another product, or (iii) free repair. If the product is replaced, the warranty will be renewed for a further 30 business days.

Refund: Once the product has been received and inspected, PLINC will email the User to confirm whether the request has been approved or rejected. If approved, a credit will be applied to the credit card or original payment method. The User should note that banks may take time to process refunds, which is beyond PLINC's control. If the refund has not been received, contacting the credit card issuer is recommended.

Product repair: If the User requests repair of a product within its warranty period, the repair will be completed within a maximum of 30 calendar days. Shipping time is not included in this period, as it depends on the destination specified by the User. PLINC will cover shipping costs for the repaired product.

Other exchanges: The User may also request an exchange within the same 30-business-day period if dissatisfied with the product or if it was received as a gift and duplicates one already owned. In these cases, the User must return the unused product to the address in the “Warranty” section and cover the new shipping costs. No other exchanges or returns will be accepted except those expressly described in the preceding provisions.